Course Details:
- Practice voice clarity, calibration, contrast and control
- Avoid undesirable voice characteristics over the phone
- Use powerful and motivating words
- Avoid words that project tentativeness, uncertainty and lack of confidence
- Handle inquiries to sell and not just to inform
- Use effective openers for out-bound calls
- Handle objections given the limited time of phone transactions
- Sales Analysis – An objective appraisal
- Basic Training – Extending Competencies for more sales
- Training on the job – Successful practice transfer
- Discussing the sociogram within the buying center and outlining possible measures
- Drafting bid proposals based on both product and service features
What you will learn:
- Situational leadership behavior based on case studies
- Clear position for each task and to each team member
- Increase the implementation skills through targeted, customized coaching programs
- Using checklists, the team will be evaluated based on the extent to which they implement skills learned into their daily practice
- Creating individual training plans
- Monitoring the skills and mapping each team member’s know-how in an on-going developmental chart
- Knowing yourself (Setting sales goals)
- Knowing the customer (Prospecting)
- Communication skills (Presentation skills)
- Knowing the products (Product knowledge)
- Alignment and best practices (Closing techniques)
Requirements & who can attend:
- Leads and sales person
- Concerned sales personnel
- Customer Service Executive
- Anyone Related to Customer Service and Sales
Learn by doing:
Able to:
- Learning from practical experiences based on case studies of your daily business
- Implementing and evaluating role simulation and business games
- Feedback and upgrading suggestions
- Recognizing and enumerating the knowledge skills within the team
- Highlighting the effects and demonstrating the commercial benefits because the quality of the contact counts
