Retail Customer Service

Course details:

  • Importance and benefits of having excellent customer service skills
  • Features of outstanding customer service
  • Deliver important tension relieving tactics
  • Motivated is no small task & that is precisely
  • Ideas for measuring service satisfaction

 

What you will learn:

  • The G.R.E.A.T. Process of Retail Customer Service and Selling
  • Exceptional service making process
  • What makes poor customer service
  • Body language & listening
  • Words & phrases for clear communicating
  • Handling difficult customer
  • Workplace stress overcome strategies
  • Evaluating customer service
  • Wrapping up

 

 

Who will be benefited:

  • Anyone working in a retail customer service role and want to improve their service skills

 

Requirements:

None

 

Learn by doing:

Participants will-

  • Learn the G.R.E.A.T. Process of Retail Customer Service and Selling
  • Able to develop personal action plan to improve service skills
  • Learn to measure customer satisfaction level
  • Learn how to create repeat customers
  • Understand how to evaluate their service through social media, mystery shoppers, feedback and surveys, and staff training

Course at a Glance

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