Effective Employee Counseling and Grievance Handling Mechanism

Course Content

  • Assessing need for counselling
  • Principles of counselling
  • Steps in the counselling process
  • Skills of counselling
  • The Nature of Discipline and Types of Disciplinary Actions
  • Role of Human Resource and Line Managers in Grievance Handling and Employee Discipline
  • Developing and Managing Progressive Discipline
  • How to Manage Consequences of Unresolved Grievance and Disciplinary Issues
  • Recognizing grievances
  • Steps in grievance handling
  • The skills of grievance handling
  • Tracking and Monitoring Non-Performance and Disciplinary Action
  • Documentation of Grievances and Disciplinary Actions
  • Boards of Inquiry and Process of Inquiry
  • Tracking and Monitoring Non-Performance and Disciplinary Action
  • Documentation of Grievances and Disciplinary Actions
  • How to push other managers to cooperate with youDoes the ERP system strengthen the company’s competitive position ? How might it erode the company’s
  • competitive position ?
  • Does the ERP system strengthen the company’s competitive position ? How might it erode the company’s
  • competitive position ?

 

 

What you will learn

  • Acquire skills in
  • Recognizing situations where counselling is needed
  • Engaging the employee in a counselling conversation
  • Helping employees to manage workplace grievances and unhappiness
  • Helping employees to take ownership of workplace grievances and resolution
  • Understand discipline and disciplinary actions, including
  • The nature of discipline
  • Recognizing disciplinary situations
  • Types of disciplinary actions
  • Counselling for grievances and employee discipline
  • To prepare employees to meet the varying and challenging needs of the job and organization.
  • To provide knowledge and skills to new entrants and to help them to perform their role and job well.
  • To coach employees for more complex and higher level jobs.
  • To educate employees new and innovative ways and techniques of performing job.

 

Requirements & who can attend

Human Resource Managers and Executives, All levels of management, Executives and Team Leaders. 

 

Learn by doing

You will able to:

  • Trained employees do not require tight control and supervision as they are well aware of how to perform a job.
  • Trained employees can show higher performance by making optimum and best utilization of the materials, tools, equipment’s and other resources provided to them.
  • Trained employees minimize wastages of resources in the organization and work both efficiently and effectively.
  • Training makes employees more committed to an organization as the employees are provided with growth, advancement and learning opportunities.
  • Training develops a line of proficient and skilled managers as it prepares employees for complex and higher level tasks.
  • Trained employees adjust to the job better and there are fewer rates of absenteeism and turnover.
  • Trained employees produce quality and quantity output.

Course at a Glance

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Starting and Ending Date

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