Course details:

• Improve customer relations through enhanced written communication
• This course helps you to contribute to a positive workplace culture through email
• Provides the skills and techniques for writing professionally with effective email structures, creating signatures and templates which is efficient form of business communication

What you will learn:

• Different Types of Emails and their Formats
• Formatting your Email Message
• Rules of Thumb
• Broadcast Emails
• Proofreading and Peer Review
• Polishing Cyber Manners
• Netiquette Guidelines
• Managing Email Overload

Who will be benefited:

• Graduate who’s new to the workplace
• General staff in customer service, administration, reception, sales, accounts, order processing amongst others
• Professional who wants to write more persuasive emails

Requirements:

You should be using email most days as part of your work

Learn by doing:

• Develop a sharp awareness of the potential perils of digital communication
• Able to apply simple layout tricks to write punchier & more powerful emails
• Learn to write effective subject lines for the reader
• Able to apply proper business etiquette in the use of language, punctuation and grammar
• Able to reply to customers courteously and professionally