E-mail Etiquette and Business writing

Course details:

  • Improve customer relations through enhanced written communication
  • This course helps you to contribute to a positive workplace culture through email
  • Provides the skills and techniques for writing professionally with effective email structures, creating signatures and templates which is efficient form of business communication

 

What you will learn:

  • Different Types of Emails and their Formats
  • Formatting your Email Message
  • Rules of Thumb
  • Broadcast Emails
  • Proofreading and Peer Review
  • Polishing Cyber Manners
  • Netiquette Guidelines
  • Managing Email Overload

 

Who will be benefited:

  • Graduate who’s new to the workplace
  • General staff in customer service, administration, reception, sales, accounts, order processing amongst others
  • Professional who wants to write more persuasive emails

 

Requirements:

You should be using email most days as part of your work

 

Learn by doing:

  • Develop a sharp awareness of the potential perils of digital communication
  • Able to apply simple layout tricks to write punchier & more powerful emails
  • Learn to write effective subject lines for the reader
  • Able to apply proper business etiquette in the use of language, punctuation and grammar
  • Able to reply to customers courteously and professionally

Course at a Glance

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