Course details:
- Improve customer relations through enhanced written communication
- This course helps you to contribute to a positive workplace culture through email
- Provides the skills and techniques for writing professionally with effective email structures, creating signatures and templates which is efficient form of business communication
What you will learn:
- Different Types of Emails and their Formats
- Formatting your Email Message
- Rules of Thumb
- Broadcast Emails
- Proofreading and Peer Review
- Polishing Cyber Manners
- Netiquette Guidelines
- Managing Email Overload
Who will be benefited:
- Graduate who’s new to the workplace
- General staff in customer service, administration, reception, sales, accounts, order processing amongst others
- Professional who wants to write more persuasive emails
Requirements:
You should be using email most days as part of your work
Learn by doing:
- Develop a sharp awareness of the potential perils of digital communication
- Able to apply simple layout tricks to write punchier & more powerful emails
- Learn to write effective subject lines for the reader
- Able to apply proper business etiquette in the use of language, punctuation and grammar
- Able to reply to customers courteously and professionally