Course Details:

• Provide you with the opportunity to identify your own challenges in maintaining positive environments
• Maintaining collaborative relationships as well as overcoming resistance and negativity
• Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

What you will learn:

• Why Emotion Matters
• What is Emotional Intelligence
• Four Skills in Emotional Intelligence
• Verbal & Non-verbal Communication Skills
• Becoming Emotionally Intelligent
• Tools to Regulate Your Emotions and Gaining Control
• Making an Impact

Who will be benefitted:

Individuals who wish to accomplish the following will benefit from this course:

• Increase deliberateness in making decision
• Temper negative responses to distressing situations
• Improve conflict and communication skills

Requirements:

None

Learn by doing:

• Understand the importance of using Emotional Intelligence
• Able to guide your responses to difficult and challenging situations
• Gain the ability to self-motivate while tempering negative responses
• Gain the confidence to deal with resistance and negativity
• Gain the ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results