Customer Service for Call Center Agents

Course Contents:

  1. Importance of Call center based Customer Service
    2. Building relationship with the customer
    3. Fixing the CS Basics
    4. Delivering superior service
    5. Customer Service Skills to Win Customers’ Hearts
    6. How to deal with different types of customer

Who will be benefited:

Everyone who wants to build their career in telemarketing

Requirements

No advanced preparation or prerequisites are needed for this course.

Learn by doing:

After completing this course, you will be able to:

  • Understand the nuances of body language and verbal skills
  • Understand the importance of call center customer service
  • Avoid critical mistake areas that make customers unhappy .
  • Demonstrate an understanding of questioning and listening skills.
  • Acquire comfort with delivering bad news and saying no.
  • Learn effective ways to negotiate.
  • Develop skills to effectively manage different types of customers
  • Personalize techniques for managing stress.

Source: Mainstream corporate training

Course at a Glance

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